Skip to main content
Skip to content
AVA.V. JewelryFine Jewelry. Fair Value.← Back to home

Refund & Cancellation Policy

Effective Date:

This policy explains how A.V. Jewelry, the trading name of A.V DE ASIS JEWELRY SHOP, handles reports of defective items, cancellations, and refunds. Nothing in this policy removes any right you have under Philippine law, including the Consumer Act of the Philippines (Republic Act No. 7394). Please read the section that applies to your transaction, together with our Terms & Conditions.

1. Defective, damaged, or problem items

If an item has a defect, damage, or other problem, please contact the shop through any of these channels:

  • Phone call
  • Messenger
  • In person at our store, during business hours (8:00 AM – 5:00 PM)

Please have your proof of purchase ready and describe the problem. We will discuss it with you, and the problem will be resolved in the way we agree on together.

2. Change of mind

We do not accept returns or exchanges because you changed your mind, since the item may already have been worn or used. If you no longer want the item, you may sell it instead, including to us under our gold and scrap buying terms (Section 5). This does not apply to items with a defect, damage, or other problem, which are handled under Section 1.

3. Custom orders and repairs

Custom orders and repairs require a deposit of at least ₱2,000. If you cancel a custom order or repair, your deposit can be refunded or transferred to another item. Please contact us to arrange it.

Repair and resizing work has a warranty and re-work period of 2–3 weeks. If there is a problem with the repair or resizing work within this period, please bring the item back so we can review it and re-work it where appropriate.

4. Layaway

If you cancel a layaway, or it is not fully paid by the end of the layaway period and grace period, the payments you have made are forfeited and will not be refunded. The layaway period and grace period are set out in our Terms & Conditions.

5. Gold and scrap buying

A scrap-buying transaction becomes final when:

  1. you agree to the price we offer;
  2. payment is accepted or received; and
  3. the applicable receipt is issued or provided.

Please review the offered price carefully before you agree to it.

6. Duplicate or incorrect payments

If you believe you paid twice or paid an incorrect amount, please contact us with your proof of payment so we can review it.

7. Refund method

Approved refunds are paid through GCash or in cash, depending on what you prefer.

8. Refund processing time

Approved refunds are generally processed within 2–3 business days, subject to the applicable payment channel and financial institution processing time. When the funds appear in your account depends on your bank, e-wallet, or payment channel.

9. Contact us

Call or message us using the details below, or email us for written requests. If we cannot resolve your concern, you may also seek assistance from the Department of Trade and Industry (DTI).

  • Registered business name: A.V DE ASIS JEWELRY SHOP
  • Trading / website name: A.V. Jewelry
  • DTI Registration No.: 3510095
  • BIR TIN: 717-116-304-00000
  • Business address: #84 Violeta Ave., Violeta Village, Sta. Cruz, Guiguinto, Bulacan
  • Contact numbers: 0917-203-5820 · 0919-096-9617 · 0919-097-5063
  • Official email: aprilvergeldeasis1980@yahoo.com.ph
  • Business and customer support hours: 8:00 AM – 5:00 PM