Privacy Policy
Effective Date:
This Privacy Policy explains how A.V. Jewelry, the trading name of A.V DE ASIS JEWELRY SHOP ("we", "us"), handles personal information when you buy from us, use our services, or contact us. We handle personal information in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
1. Who we are
A.V DE ASIS JEWELRY SHOP, trading as A.V. Jewelry, is responsible for the personal information described in this policy. Our full business details are listed in Section 13 (Contact us).
2. Scope
This policy covers our public website pages and the internal system our authorized staff use to run the business. Customers do not create accounts or sign in on this website; customer information is recorded by our staff while serving your transaction.
3. Personal information we handle
Depending on your transaction, we may handle the following:
- Your name and contact details, such as your contact number and delivery address.
- Facebook and Messenger identity information, such as your Facebook name and the identifiers Facebook provides when you comment on or message our page.
- Order records, such as the items you ordered, prices, and order status.
- Payment records and payment references, such as amounts, channels, and reference numbers.
- Proof-of-payment images you send or upload.
- Delivery, shipping, and tracking information.
- Layaway records, such as down payments, installments, balances, and due dates.
- Customer service conversations with us, including messages sent through Messenger.
- Where applicable, captures and screenshots taken during our live selling, which may show your Facebook name or comment.
- Notes our staff record to serve your order.
We aim to collect only the information that is reasonably necessary for your transaction. Our system also holds records about our own staff (for example, sign-in accounts, attendance, and payroll), which are used for employment and business administration.
4. How we collect it
- Directly from you — in our store, through Messenger, by phone, or during live selling.
- From Facebook, when you comment on our live selling or message our page.
- From our staff, who record order, payment, delivery, and layaway details as they serve you.
5. Why we use it
- To take, confirm, and fulfil your orders, and to keep records of them.
- To review and record your payments.
- To arrange delivery or pick-up and to share courier and tracking details with you.
- To manage layaway accounts, custom orders, repairs, and gold or scrap buying.
- To communicate with you about your transaction, including sending your order screenshot or invoice through Messenger.
- To provide customer service and handle concerns, returns, and disputes.
- To keep business, accounting, and tax records, and to keep our systems secure.
- To comply with our legal obligations, including the Anti-Money Laundering Act, as amended, and the rules of the Anti-Money Laundering Council (AMLC), which may require us to verify identity and keep transaction records.
We process personal information when it is needed to carry out the transaction you asked for, to comply with our legal obligations, or for our legitimate business interests, and with your consent where the law requires it.
6. Sharing and third-party processing
Authorized third-party technology and service providers may process or host information on our behalf for:
- website and application hosting;
- database and file storage;
- messaging and customer communication; and
- payment- and delivery-related operations.
We share only the information reasonably needed for each purpose. We may also disclose information when required by law or by a lawful order of a government authority. We do not sell your personal information.
7. Where information is processed
Because we use third-party providers, some information may be stored or processed on servers located outside the Philippines.
8. How long we keep it
Personal and transactional information is retained only for as long as reasonably necessary for business operations, legal and accounting requirements, dispute handling, security, and other legitimate purposes, after which it may be securely deleted or anonymized where appropriate.
9. How we protect it
We use reasonable organizational, physical, and technical measures to protect personal information, including limiting access to authorized staff. No method of storage or transmission is completely secure, so please contact us right away if you believe your information has been misused.
10. Cookies
Our website does not use advertising or analytics tracking. The cookies and browser storage it does use are described in our Cookie Policy.
11. Your rights
Under the Data Privacy Act, you have the right to be informed, to access, to object, to correct, to erasure or blocking, to data portability, and to damages, and the right to file a complaint with the National Privacy Commission (privacy.gov.ph). To make a request, email us at the address in Section 13. We may need to confirm your identity before acting on a request.
12. Other matters
Our services are not directed at children, and we do not knowingly collect their information. Facebook, Messenger, and other services we use operate under their own privacy policies, which this policy does not cover. We may update this policy from time to time; the Effective Date above shows when the current version took effect.
13. Contact us
For privacy questions or requests, call or email us, or visit our store:
- Registered business name: A.V DE ASIS JEWELRY SHOP
- Trading / website name: A.V. Jewelry
- DTI Registration No.: 3510095
- BIR TIN: 717-116-304-00000
- Business address: #84 Violeta Ave., Violeta Village, Sta. Cruz, Guiguinto, Bulacan
- Contact numbers: 0917-203-5820 · 0919-096-9617 · 0919-097-5063
- Official email: aprilvergeldeasis1980@yahoo.com.ph
- Business and customer support hours: 8:00 AM – 5:00 PM